Do I need to register?You don't need to register. Register is only for customer don't need to type the address info every time when they place order. You may place order without account every time. Back to Customer CareHow do I change my password?You can change your password after you login at our website, click account and update password. After you type the new password and click submit. The new password will be effective at the same time. Back to Customer CareI forgot my Customer ID?Customer ID will be your e-mail address when first time place the order. If you forgot your password, you can go to our website, at account section click login help, then type your e-mail address there, the password will be sent to you immediately. You can back to our site to login. You also can e-mail to us: info@hltechnology.com. Back to Customer CareDo you match competitor's prices?Unfortunately, we do not currently match other competitor's prices. For your convenience, all of our lowest and current available pricing is posted on our web site on a daily basis. Anytime we do receive any special deals or promotions, we automatically post it on our web site for our customers to take advantage of. Back to Customer CareDo your prices include manufacturer rebates?The prices listed on our web site do not include the rebate savings. For your convenience, HL Technology does it's best to advertise any current rebates on our web site. However, any use of these rebates is limited to any terms or conditions as determined, by the manufacturer. If you have any questions regarding the rebate terms & conditions, please contact the manufacturer directly. Back to Customer CareDo you offer reseller or volume discounts?Unfortunately, volume and reseller discounts is not available for online order, but you can send us e-mail for quote of volume and reseller price, we will do our best to lower current post price for volume order. Back to Customer CareDo you charge GST & PST?PST is only required for orders shipping with our resident province. Therefore, all orders shipping within British Columbia, will be charged the applicable PST. No PST for shipping to other province. But GST will be applied all of the Canada. If you have PST number (BC), and product you purchase is for resell, you can e-mail us (image) PST exempt certificate, we will waive the PST charge. Back to Customer CareHow do I check shipping charges?It's easy! Just visit our product catalog, and click "add to shopping cart" on the item's) you are interested in purchasing. Then, click "shopping summary" to determine the applicable charges. There is no need to enter any personal or credit card information! There is also a shipping rate table for estimate the shipping charge: * Shipping charges are based on shipping within the CANADA only. Back to Customer CareHow do I place an order?Placing an order with HL Technology is easy! To start, just visit our product catalog and click "add to shopping cart" on the item(s) you are interested in purchasing. From there, then click on "shopping summary". You then follow the instructions on the screen, to continue with your order placement. Back to Customer CareWhat are my payment choices?HL Technology currently offers the following payment methods: • Visa/MasterCard/American Express Back to Customer CareWhat is White Box/OEM vs. Retail?The retail and OEM versions usually will have the same exact product, however the retail version usually will come with bundled software, retail packaging, and more bells and whistles so to speak. OEM (Original Equipment Manufacturer), White Box, Brown Box versions will come with the actual product and usually the drivers, no special packaging or software. Occasionally the retail version will accompany a longer warranty. Back to Customer CareWhat is Bare Drive/Bare Card?These items come exactly as they are
described. You will only receive the bare drive or the bare card. These
items are brand new, however they are purchased in bulk, and will not
accompany any documentation, software, or accessories. Back to Customer CareWhat is DSP?DSP is just another word for OEM version. However, the software can not be sold by itself. DSP versions will usually require the purchase of additional hardware, per our licensing agreement. Any item in our on-line store will be sufficient. There are no minimum dollar requirements or specific hardware requirements. The actual software is the full version, however it may include condensed documentation or packaging. For example: Back to Customer CareMust be purchased with HardwareDue to our licensing agreement, items marked with this description, must be purchased with additional hardware. Any item in our on-line store will be sufficient. There are no minimum dollar requirements or specific hardware requirements. Back to Customer CareMotherboard BundlesEach motherboard bundle will include a motherboard, CPU, cooling fan, and memory if selected. Each component carries it's own individual manufacturer warranty. All Motherboard bundles will not be assembled or configured, and will arrive individually packaged, unless you select our "assemble/test" option. *Assembly and testing option includes installation of memory, processor, and cooling fan. CPU settings will be set, and initial boot will be performed. Please note: Assembly and testing option does not guarantee the product is free from defects. Back to Customer CareBarebone SystemsAll barebone systems are assembled and tested. Please allow 24-48hrs for assembly. Each individual manufacturer warranty will apply to each component. Back to Customer CareCustom SystemsConfigure your OWN system, to meet your individual needs! It's simple... 1) Just add our "Free installation" part#8888 to your shopping cart. 2) Then select each individual component to be included in your system from our on-line catalog. As long as this item is included in your shopping cart, we are aware that you require assembly of your order. Here is a direct link to our "computer systems" category for your convenience. It is recommended that you research the components you are requesting, and have some type of computer background prior to creating your own configuration. If you are unsure about compatibility or what you require in a system, please feel free to contact our tech support: support@hltechnology.com Back to Customer CareWhat are my shipping method choices?HL Technology currently offers the following shipping methods: • Canada Post Expedited
(regular) How do I check status on my order?For your convenience, HL Technology will
automatically send you updates regarding any pending orders via e-mail.
However, you can also obtain your order status directly through our web
site. Click order status on our website and type in the e-mail address and
password we issued to you. The order status will be show up there. Back to Customer CareHow do I get a tracking number?You do not need to do anything! HL
Technology will automatically send your tracking numbers via e-mail once your order has
been shipped. Back to Customer CareHow can I change an order?You may request a change to your order, provided your order has not already been processed and shipped. Please e-mail your exact changes, order number to info@hltechnology.com, We will do our very best to accommodate your request. Chang order is not available if order already been processed. Back to Customer CareHow can I cancel an order?You may request a cancellation of your order, provided your order has not already been processed and shipped. Please send your cancellation request, invoice number, and customer ID number to info@hltechnology.com, cancellation is not available if order already been processed. Back to Customer CareWhat if my product is on back order?Any product list on our web is on stock now or available the same day after order, if any items you ordered just sold out or discontinued, we will inform you right away, and will let you know if any possible ETA (estimate time of arrival), you can decide to wait, remove items, or cancel whole order. Back to Customer CareHow do I find a product?There are several ways to find a product. One is to browse our catalog, which is broken down by individual categories, and manufacturers. Or you can utilize our "product search" to type in what you are looking for. For example, if you are looking for a 512MB PCI-E Video Card, you could type the following: 512 PCI-E order 512M PCI E It is always a good idea to keep it vague and not too descriptive. Our search engine is very literal, and will pull any product with those keywords in the description. Back to Customer CareDo you ship internationally?Yes we do, international order are available only for quote manually and we only accept payment of paypal for international order, shipping address must be confirmed by paypal account. please feel free send e-mail to info@hltechnology.com for any question or quote. Back to Customer CareWhen do you charge my credit card?Your credit card will be charged when we ship your order. if no shipment, no charge of credit card. Back to Customer CareCan you ship to a different address than my billing?Yes, we are able to ship to an address other than your billing address. However, we do require an authorization, so that we can help cut down on fraudulent usage of credit cards, that is currently so prevalent on the internet. This one step helps us cut down on fraud, keeps our costs down, and enables us to provide our customers with the lowest price possible. The procedure is done strictly to protect consumers, as well as ourselves as a merchant. We realize that this policy may be slightly inconvenient, however it enables us to provide you with the best possible price. We hope you understand our position, and thank you for your cooperation! Here are the authorization procedures that we accept: Contact your credit card company to have your shipping address added as an authorized shipping address on their records. Please send an e-mail to info@hltechnology.com , when address is successfully added. also we require billing phone number exactly the same as statement of credit card. after fully verification, we will ship the order to alternate shipping address. Back to Customer CareHow long will it take before it ships?We do request one business day for all items that are in stock (not including assembled barebones or custom systems). It is possible that your order may ship the same day, if it is received before 12:00pm Pacific Standard Time, however it is not a guarantee. HL Technology will do it's very best to ensure the quickest possible processing of every order. You may experience delays if there are any problems with the processing or verification of your billing address or credit card information. Please keep in mind that we do not process orders on weekends or observed holidays. Back to Customer CareWhat is your refund policy?We offer a 30 day money back guarantee for OEM products (not for retail product), All shipping charges and a 20% restocking fee for non defective products are non-refundable. To request a refund, please send us an e-mail at rma@hltechnology.com Unfortunately, the following items are non-returnable for refund or exchange due to manufacturer's policies: All retail Box products, Software, Processors, Notebooks, Camera, Blank Media, Cartridges, Printer Cartridges, Minolta, QMS, Cisco, IBM, Dlink, Linksys, Fujitsu, Acer, Sanyo, Sony, Intel, NEC and Hewlett Packard products..... Although we are unable to accept returns on the above items, the direct manufacturer will be happy to assist you with any necessary replacements. Back to Customer CareHow do I exchange a defective item?All OEM product carry one year warranty from us except specific in description. For OEM product, please contact HL Technology via e-mail at rma@hltechnology.com , along with the item and reason to be replaced, your invoice number, and purchase date. Or you can go RMA online form Unfortunately, All retail Box are non-returnable for refund or exchange due to manufacturer's policies: those items directly carry warranty by manufacture. Any question or assistance, please feel free e-mail to rma@hltechnology.com Back to Customer Care |