1. Order need to be placed one business day in advance (24 hours after) before coming to pick up.

2. High value item or special order may require deposit.

3. Will call time same as our business hour.

4. Will call center location:

115-4471 NO 6 RD.
Richmond, BC V6V 1P8

See map

5. Payment:

All orders that come to pick up our will call center, we accept cash, money order, cashier cheque, VISA and Master Card. Personal cheque is not accepted.

6. Cancellation:

20% cancellation fee will be applied for any cancelled order. Some installation fee will apply for pre-built system.

3) Resellers:

If you are a Domestic or International Resellers, please contact us: info@hltechnology.com

Shipping

1) Shipping Limitations/Delays:

All shipping dates are approximate and are based upon current availability of materials and prompt receipt of all necessary information. All complete orders received before 12:00 p.m. Pacific Standard Time (PST) will be shipped out on the same day. Orders or items not shipped on the same day are usually shipped next day. For pre-built systems, we usually need three day to test and burn in.

Our Sales Department will contact you for backorder items and these items will be shipped out as soon as they become available.

HL Technology will not be liable for any damage, loss, fault or expenses arising out of delays in shipment or other non-performance of this Agreement caused by or imposed by

(1) strikes, fires, disasters, riots, Acts of God;

(2) acts of Buyer;

(3) governmental action; or

(4) any other cause or condition beyond the Seller's reasonable control in the event of any such delay or non-performance.

2) Shipping Methods and Charge:

All the orders will be shipped with Canada Post, Regular or Xpresspost include insurance and delivery confirmation. Shopping Charge should be the publish rate as you quote at Canada Post website: www.canadapost.com

3) Shipping Insurance:

Insurance will be applied and paid by us to ensure that customers will receive their orders safely.

4) Shipping Addresses:

Shipping address can be physical address or PO Box. We do not accept APO, FPO, or Hotel.

HL Technology ONLY ships all packages to the billing address of the credit card. The accuracy of the address is the responsibility of the cardholder. If billing and shipping address differs, then it will be alternate shipping address.

5) Alternate Shipping Addresses:

If you would like to ship your order to an address that is different from your billing address, we do require one of the following procedures:

Option #1: Contact your credit card company to have your shipping address added as an authorized shipping address and send e-mail to info@hltechnology.com,
Option #2: Send a Fax Authorization containing the following items:

1. Copy of the front and back of credit card.

2. Copy of a picture ID.

3. A statement reading "I authorize HL Technology to ship my order to the following (shipping) address, followed by the billing address (Please remember to include your order number).

4. A handwritten signature of the cardholder.

5. We are not responsible for delay the order reason by shipping address is different with billing address.

6) Shipment refused:

Refused or undeliverable shipments will be subject to a 20% or $25.00, whichever greater, restocking fee, in addition to applicable shipping fee, insurance fees, and any losses incurred by us.

Orders shipped to any address other than the billing address may be delayed for credit card verification.

Return Merchandise Authorization (RMA)

All claims for shortage, manufacturers defective, shipment error, incompatibility, or incorrectly ordered merchandise must be made within ten (15) calendar days after the invoice date. Please fill out our RMA Form to request a RMA number.

No RMA and warranty by HL Technology shall apply to any merchandise physically damaged.

An RMA (Return Merchandise Authorization) must be issued before the 10^th calendar day of the invoice date. Please fill out our RMA Form to request a RMA number. No returns will be accepted without RMA number.

All other claims made after the 10^th day but before the 30^th day of the Invoice date will be considered due to the "time value" of the merchandise. We reserve the option to accept or reject non-defective returns.

A copy of the invoice must accompany all returns with a valid RMA number. Buyer must return merchandise to seller within five (5) calendar days after the RMA is issued. If the merchandise is not returned within the authorized time period, the RMA will be canceled.

Merchandise must be packed securely and be returned to HL Technology, undamaged, and must include original packaging, manuals, warranty cards, documentation, and all other accessories, with Buyer being solely responsible for paying all return freight costs and insurance. It is recommended that all returns be made via a traceable carrier such as FedEx, UPS or Certified Mail as HL Technology is not responsible for items that are misdirected or lost in shipment. RMA numbers must be legibly listed on the outside of the carton. HL Technology does not accept any shipments without a valid RMA.

Merchandise is subject to testing before replacements will be issued. We reserve the right to return to the Buyer any non-defective merchandise or any merchandise that does not match the invoice. The buyer will be responsible for all related charges such as shipping, insurance, testing, and handling fee on this matter.

We reserve the option to require that defective merchandise returns be accompanied by a test report from an independent laboratory in order to receive a refund, credit, or replacement on merchandise.

We reserve the right to issue credits or refunds in exchange for returned merchandise, or to replace merchandise with new or repaired, used, or reconditioned parts.

All credits will be held for a maximum of ninety (90) days. After ninety (90) days all credits will be considered cancelled.

All the consumable products are non-refundable. (like toner, cartridge, media...)

All returns are subject to twenty percent (20%) or $25, whichever greater, restocking fee or current market value at HL Technology's discretion. All non product related fees such as shipping, transaction, payment processing, and insurance are not refundable. Our liability shall be limited to the invoiced value of the merchandise or its replacement.